Dentxmart offers a return and replacement policy for new products within 10 days of delivery. Returns will be processed for a refund or replacement only after approval by our Quality Check Team, based on the following conditions:
The product must be unused.
The original seal must be intact and not tampered with.
All accessories, manuals, and warranty cards must be included in the return package.
The product packaging must be undamaged.
The returned item must match the one originally ordered.
Technical Assistance
To help resolve product-related concerns, we may assist through support calls from our technical team or vendors. If needed, we may recommend contacting a local technician for a quicker resolution. Any service charges incurred for technician visits will be reimbursed. If you opt not to use local assistance, we will assess the issue and arrange a return pickup.
Delivery Concerns
If the outer packaging is damaged or the seal is broken, we recommend not accepting the delivery and reporting the issue to our customer support team immediately.
Reporting Damaged, Incomplete, or Incorrect Orders
If you receive a damaged, incomplete, or incorrect product, or if any components are missing, please raise a complaint within 48 hours of delivery. We will not accept claims for such issues after this period.
How to Submit a Return Request
Customers can initiate a return request online through the Dentxmart website. The request should include images or a short video showing the issue with the product. This must be done within 10 days of delivery, or the return request may be denied.
Replacement & Refund Process
If a return request is approved within 10 business days of delivery, a replacement will be provided.
If the product is out of stock, a refund will be issued instead.
Applicable Return Fees
Dentxmart may apply return fees in the following case:
If an incorrect or additional product is sent along with the approved return item, the customer must bear the logistics cost for retrieving the extra product.
Non-Returnable Products
While we allow returns for most products within 10 days, certain items cannot be returned:
Products for Direct Patient Use:
Tooth creams, mousse
MRC/orthodontic trainers
Water flossers
Chin caps, headgear, face masks, and other myofunctional appliances
Pharmacy & Educational Products:
Hand sanitizers
Patient education models and manuals
Dental Equipment & Machinery:
Dental chairs, compressors, UV chambers
Autoclaves, X-ray units, RVG sensor machines
Model trimmers, OPG and CBCT machines
Apex locators, endomotors, ultrasonic scalers
Micromotors, implant motors/physiodispensers
Bleaching lights, light curing units
Amalgamators
Waldent disposable high-speed airotors
Other Non-Returnable Items:
If the product price is below ₹250 and only one unit was ordered, it is not eligible for return/replacement.
Products marked as “short expiry” on our website cannot be returned due to expiry-related claims, as this information is clearly mentioned on the product page.
Before purchasing, we recommend checking the product return eligibility on the product details page. However, if you receive a defective, damaged, or faulty non-returnable product, please report the issue within 48 hours of delivery, and we will provide a refund or replacement accordingly.
Warranty Claims
For warranty-related concerns, please note:
Physical damage is not covered under warranty.
Dentxmart does not provide direct warranty coverage; all products are subject to the manufacturer/importer’s warranty terms.
Service and warranty claims are handled directly by the manufacturer/importer.
Dentxmart does not replace products under warranty; the manufacturer or importer is responsible for replacements.
If you have a warranty claim, you may contact the manufacturer/importer, and our team can assist in initiating a service request.
Order Cancellation
Cancellation by Customer:
Customers can cancel their order before it is shipped by submitting a cancellation request through the Dentxmart website.
If the order has already been shipped, it cannot be canceled. However, you may initiate a return once the product is delivered.
Once the cancellation is processed, the refund will be initiated within 24 to 48 hours. The refunded amount will reflect in your account depending on your payment provider’s processing time.
Cancellation by Dentxmart:
Dentxmart reserves the right to cancel an order under the following circumstances:
If the product is out of stock.
If there is an issue with pricing or product listing.
If the order does not meet our terms and conditions.
In such cases, a full refund will be processed to the original payment method
